The TBI Information Technology Outsourcing (ITO) Service provides our clients with a clear understanding of the benefits, costs, risks and timing of outsourcing and facilitates their ability to make an informed business decision about outsourcing and with whom.
IT outsourcing may encompass:
- Desktop and LAN support
- Server and mainframe data centers
- Application hosting
- Legacy application maintenance
- New application development
- Wide area network transport and services
- Web site development and hosting
- Help/service desk.
The TBI outsourcing process includes:
Business Validity (Internal Assessment)
- Understanding the current baseline of services, service levels and costs
- Understanding the business objectives: costs, services, service levels, access to technology and resources, changes in business requirements
- Procurement (External Assessment)
- Developing a request for proposal document with business requirements, performance requirements, business terms and conditions and pricing requirements
- Developing the evaluation criteria to objectively rank the potential vendors
- Evaluating the vendor candidates through their proposals, presentations, reference checking and site visits
- Governance
- Negotiating pricing, scope of services and terms and conditions and completing a legal contract
- Planning the efficient transition to the outsourced state
- Establishing the governance processes, reporting and contract management requirements
The value received by TBI’s clients includes:
- Business driven validation of the impact that outsourcing could have on the company’s IT support levels and costs
- Clear and objective views of vendor capabilities and offerings
- Flexible contractual arrangements to accommodate future business change
- Governance processes to ensure a strong and enduring vendor relationship.
