A well known manufacturer and marketer of branded food products was seeking to globally reduce its costs for application development support. It had a combination of small IS organizations around the world and large installations in the U.S. and the U.K. The staff had a range of skills, mostly centered around older technology, and needed significant training to upgrade to newer technology platforms.
The client had gone through a competitive bidding process and had selected a finalist vendor. However they needed assistance in developing and negotiating a global contract. While the client had conducted an evaluation there were a number of complex issues still to be resolved including the definition, development and practical use of a “development bank” of people resources that could be used anywhere in the world.
TBI worked with a client team and a legal team to develop a suitable contract that would govern the outsourcing relationship. TBI constructed global and regional master services agreements and provided templates for many of the contract schedules, working with the vendor team and the legal team to modify them appropriately. Negotiations were held on a face to face basis with non-U.S. participants traveling to the U.S. headquarters. The development bank concept was defined in great detail and the issues of cross border sharing of resources were addressed and resolved.
Successful Business Solution
The client received:
- Global and regional master services agreements.
- All required schedules for pricing, service levels, roles and responsibilities, with best practices terms and conditions.